Satisfaction with school dental service provided by mobile dental squads

Othman, N. and Razak, I.A. (2010) Satisfaction with school dental service provided by mobile dental squads. Asia Pacific Journal of Public Health, 22 (4). pp. 415-425. ISSN 1010-5395, DOI


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Feedback on satisfaction with dental care is vital for continuous improvement of the service delivery process and outcome. The objective of this study was to assess the satisfaction with school dental service (SDS) provided via mobile dental squads in Selangor, Malaysia, under 4 domains of satisfaction: patient-personnel interaction, technical competency, administrative efficiency, and clinic setup using self-administered questionnaires. Among the 607 participants who had received treatment, 62 were satisfied with the services provided. In terms of domains, technical competency achieved the highest satisfaction score, whereas clinic setup was ranked the lowest. As for items within the domains, the most acceptable was "dental operator did not ask personal things which were not dentally related," whereas privacy of treatment was the least acceptable. In conclusion, whereas children were generally satisfied with the SDS, this study indicates that there are still areas for further improvement.

Item Type: Article
Additional Information: ISI Document Delivery No.: 666GC Times Cited: 1 Cited Reference Count: 16 Cited References: ABIDIN Z, 1997, THESIS U MALAYA KUAL Arnbjerg D, 1992, Community Dent Health, V9, P295 Chen C J, 2000, Asia Pac J Public Health, V12, P12 GEBOY M, 1985, COMMUNICATION BEHAV HALL JA, 1990, SOC SCI MED, V30, P811, DOI 10.1016/0277-9536(90)90205-7 JAAFAR N, 1988, COMMUNITY DENT ORAL, V16, P75, DOI 10.1111/j.1600-0528.1988.tb01847.x JONES RB, 1984, J PUBLIC HEALTH DENT, V44, P120, DOI 10.1111/j.1752-7325.1984.tb03062.x Merican Mohd Ismail, 2002, Asia Pac J Public Health, V14, P17 OTHMAN L, 2001, THEIS U MALAYA KUALA OTHMAN L, 2004, MONOGRAPH MIN HLTH RAJAH P, 1998, THESIS U MALAYA KUAL RANKIN JA, 1985, J AM DENT ASSOC, V110, P323 RAZAK IA, 1995, ANN DENT U MALAYA, V2, P41 WILLIAMS SJ, 1991, SOC SCI MED, V33, P707, DOI 10.1016/0277-9536(91)90025-8 *JAB AUD NEG MAL, 2004, PENG TERH AKT PERG S *MIN HLTH DENT SER, 1996, CLIENT SAT SURV EV D Othman, Noormi Razak, Ishak Abdul University of Malaya (UPDIT, IPPP)Vot F0103/2005C The authors would like to acknowledge the assistance of the Director of Oral Health Division, the State Deputy Director of Health (Dental), the Ministry of Education, the State Education Department, the Senior Dental Officer and the District Education Officer of Hulu Langat District, all teachers who were involved, and the students who participated in this study. The authors acknowledge the financial support provided by the University of Malaya (UPDIT, IPPP: Vot F0103/2005C). This study forms part of the fulfillment of the requirement for the degree of Master in Public Health (Oral Health) of the University of Malaya. Sage publications inc Thousand oaks
Uncontrolled Keywords: Satisfaction dental treatment school dental service mobile dental squad care
Subjects: R Medicine > RK Dentistry
Divisions: Faculty of Dentistry > Dept of Community Dentistry
Depositing User: Mr Ahmad Azwan Azman
Date Deposited: 09 Jan 2013 01:03
Last Modified: 26 Aug 2019 07:55

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