Webuse: website usability evaluation tool

Chiew, T.K. and Salim, S.S. (2003) Webuse: website usability evaluation tool. Malaysian Journal of Computer Science, 16 (1). pp. 47-57. ISSN 0127-9084,

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Abstract

Usability is one of the major factors that determines the successfulness of a website. It is important therefore to have certain measurement methods to assess the usability of websites. The methods could be used to help website designers make their websites more usable. This research focuses on website usability issues and implements a tool for evaluating the usability of websites, called WEBUSE (WEBsite USability Evaluation Tool). Based on literature research, a 24-question evaluation questionnaire has been formulated. The questionnaire is implemented as a Web based tool. Visitors of a website can use it to evaluate the usability of the website. The visitors responses to the questionnaire are analysed. The results of the analysis show the good and bad usability aspects of the website. Website designers and developers can improve their websites based on these results. WEBUSE is suitable for the evaluation of all types of websites. Evaluation provided by WEBUSE is reliable and has received favourable user satisfaction and acceptance.

Item Type:	Article
Funders:	UNSPECIFIED
Additional Information:	Department of Software Engineering, Faculty of Computer Science & Information Technology Building, University of Malaya, 50603 Kuala Lumpur, MALAYSIA
Uncontrolled Keywords:	WEBUSE, Website Usability Evaluation Tool, User Interface, User Satisfaction, Human Computer Interaction
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Computer Science & Information Technology
Depositing User:	Miss Nur Jannatul Adnin Ahmad Shafawi
Date Deposited:	23 Jan 2013 07:12
Last Modified:	23 Jan 2013 07:12
URI:	http://eprints.um.edu.my/id/eprint/4565

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