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Kiran, Kaur (2010) Service quality and customer satisfaction in academic libraries: Perspectives from a Malaysian university. Library Review, 59 (4). pp. 261-273. ISSN 0024-2535, DOI https://doi.org/10.1108/00242531011038578.

Noorhidawati, Abdullah and Gibb, Forbes (2008) Students' attitudes towards e‐books in a Scottish higher education institute: part 1. Library Review, 57 (8). pp. 593-605. ISSN 0024-2535, DOI https://doi.org/10.1108/00242530810899577.

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