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Ahani, Ali and Nilashi, Mehrbakhsh and Yadegaridehkordi, Elaheh and Sanzogni, Louis and Tarik, A. Rashid and Knox, Kathy and Samad, Sarminah and Ibrahim, Othman (2019) Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels. Journal of Retailing and Consumer Services, 51. pp. 331-343. ISSN 0969-6989, DOI https://doi.org/10.1016/j.jretconser.2019.06.014.
Moghavvemi, Sedigheh and Mei, Tan Xin and Phoong, Seuk Wai and Phoong, Seuk Yen (2021) Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective. Journal of Retailing and Consumer Services, 59. ISSN 0969-6989, DOI https://doi.org/10.1016/j.jretconser.2020.102364.
Sarker, Moniruzzaman and Mohd-Any, Amrul Asraf and Kamarulzaman, Yusniza (2021) Validating a consumer-based service brand equity (CBSBE) model in the airline industry. Journal of Retailing and Consumer Services, 59. ISSN 0969-6989, DOI https://doi.org/10.1016/j.jretconser.2020.102354.
Zhou, Shuai and Yi, Ni and Rasiah, Rajah and Zhao, Haipeng and Mo, Zile (2024) An empirical study on the dark side of service employees' AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors. Journal of Retailing and Consumer Services, 79. p. 103869. ISSN 0969-6989, DOI https://doi.org/10.1016/j.jretconser.2024.103869.
