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Kamaralzaman, S. and Kaur, K. (2009) Quality management of reference services in Malaysian public university libraries. Libri, 59 (2). pp. 104-113. ISSN 1865-8423, DOI https://doi.org/10.1515/libr.2009.010.
Kaur, K. (2009) Marketing the academic library on the web. Library Management, 30 (6/7). pp. 454-468. ISSN 0143-5124, DOI https://doi.org/10.1108/01435120910982140.
Maah, M.J. and Edzan, N.N. (2009) Persepsi pengguna terhadap perpustakaan digital. In: Persidangan Perpustakaan Digital ke-5, 20-22 Julai 2009, Kuala Lumpur.
Saad, M.S.M. and Zainab, A.N. (2009) An investigation of information seeking behaviour of computer science and information technology undergraduates: a qualitative approach. Malaysian Journal of Library & Information Science, 14 (3). pp. 15-34. ISSN 1394-6234,
Zainab, A.N. (2009) Internationalization of two faculty‐based journals at UM: the case of MJCS and MJLIS. In: National Conference on Scholarly Publishing, April 18-19, 2009. , Puteri Pacific, Kuala Lumpur..
Zainab, A.N. and Anyi, K.W.U. and Anuar, N.B. (2009) A single journal study: Malaysian journal of computer science. Malaysian Journal of Computer Science, 22 (1). pp. 1-18. ISSN 0127-9084,
Zainab, Awang Ngah and Abrizah, Abdullah and Hilmi, M.R. (2009) What a digital library of Malay manuscripts should support an exploratory needs analysis. Libri, 59 (4). pp. 275-289. ISSN 0024-2667,
