Items where Author is "Zhao, Cong"

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Zhao, Cong and Noman, Abu Hanifa Md. and Hassan, Mohammad Kabir (2023) Bank's service failures and bank customers' switching behavior: Does bank reputation matter? International Journal of Bank Marketing, 41 (3). pp. 550-571. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-07-2022-0287.

Noman, Abu Hanifa Md and Zhao, Cong and Asiaei, Kaveh (2022) Exploring the reasons for bank-switching behavior in retail banking. International Journal of Bank Marketing, 40 (2). pp. 242-262. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-01-2021-0042.

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