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Chua, Hui Na and Liao, Alvin Wei Qiang and Low, Yeh Ching and Lee, Angela Siew Hoong and Ismail, Maizatul Akmar (2022) Challenges of mining twitter data for analyzing service performance: A case study of transportation service in Malaysia. In: Business Information Systems Workshops, BIS 2021, 14-17 June 2021, ELECTR Network.