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Kuang, Ching Hei and David, M.K. and Lau, S.K. (2013) Politeness of front counter staff of Malaysian private hospitals. Journal of Language Studies, 13 (1). pp. 1-19. ISSN 1675-8021,
Kuang, C.H. and Lau, S.K. and Ang, P.S. and David, M.K. (2010) Where Malay politeness is not apparent: A study of front counter staff interactions in Malaysian public hospitals. In: International Conference on Multicultural Discourse, 27-29 Aug 2010, Hangzhou, China. (Submitted)