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Ahani, Ali and Nilashi, Mehrbakhsh and Yadegaridehkordi, Elaheh and Sanzogni, Louis and Tarik, A. Rashid and Knox, Kathy and Samad, Sarminah and Ibrahim, Othman (2019) Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels. Journal of Retailing and Consumer Services, 51. pp. 331-343. ISSN 0969-6989, DOI https://doi.org/10.1016/j.jretconser.2019.06.014.