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Dina, Nasa Zata and Ravana, Sri Devi and Idris, Norisma and Chiu, Tseng-Ping (2024) Discovering Hidden Emotional Heterogeneity of Customers in Textual Reviews and its Influencing Factors. KSII Transactions on Internet and Information Systems, 18 (10). pp. 2920-2942. ISSN 1976-7277, DOI https://doi.org/10.3837/tiis.2024.10.006.