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Ismail, Kamisah and Tin, J.W.C. and Chan, J.P.M. (2021) The mediating role of customer satisfaction in the relationship between service quality and customer loyalty. Management and Accounting Review, 20 (3). pp. 187-210. ISSN 26007975,
Mohamed, I. and Azizan, N.A. and Chan, J.P.M. (2011) A profitability study on the Malaysian futures markets using a new adjustable technical analysis indicator, adjustable bands Z-test-statistics' (ABZ'). African Journal of Business Management, 5 (14). pp. 5984-5993. ISSN 1993-8233,