Impact of Electronic Word-of-Mouth (eWOM) on travellers’ green hotel booking intentions and policymaking

Yadegaridehkordi, Elaheh and Momtazi, Saeedeh and Md Nasir, Mohd Hairul Nizam (2022) Impact of Electronic Word-of-Mouth (eWOM) on travellers’ green hotel booking intentions and policymaking. Iranian Journal of Information Processing and Management. 81 – 103. ISSN 2251-8223, DOI

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Nowadays, electronic word-of-mouth (eWOM) has become the primary source of tourism-related information. Travelers are increasingly seeking additional information provided in eWOM platforms to minimize the complexity and insecurity involved in making a purchase decision. However, there still is a lack of research on the impact of eWOM on travelers’ green hotel booking intentions. Therefore, this study aims to develop a theoretical model to examine the effects of positive and negative eWOM on travelers’ green hotel booking intentions and provide practical guidelines for hotel marketing and policymaking. To do this, a model was developed based on the theory of planned behavior (TPB) while positive and negative eWOM were linked to the model as two new factors. This study utilized a quantitative research approach and data collection was performed through an online survey questionnaire. Data was collected from 418 travelers who had the experience of searching on social media for collecting travel-related information. The statistical software SmartPLS and SPSS were used to analyze the data. Findings showed that customer attitudes, subjective norms, perceived behavioral controls, and positive eWOM positively influenced travelers’ green hotel booking intentions. In contrast, the influence of negative eWOM on travelers’ green hotel booking intentions was not supported. The findings of this study can assist hotel managers in social and content media policymaking. Meanwhile, they can help policymakers in the tourism industry develop optimum policies. This study can provide new capabilities for policymakers to address existing challenges and opportunities and promote green practices in the hotel sector. © 2022 Iranian Research Institute for Scientific Information and Documentation. All rights reserved.

Item Type: Article
Funders: None
Additional Information: Cited by: 0
Uncontrolled Keywords: Electronic Word-of-Mouth (eWOM); Green Hotel; Policymaking
Subjects: H Social Sciences > HF Commerce
Divisions: Faculty of Computer Science & Information Technology > Department of Software Engineering
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 28 Nov 2023 01:56
Last Modified: 03 Dec 2023 01:42

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