Halal logistic services, trust and satisfaction amongst Malaysian 3PL service providers

Selim, Nur Izatul Irani and Zailani, Suhaiza and Aziz, Azmin Azliza and Rahman, Muhammad Khalilur (2022) Halal logistic services, trust and satisfaction amongst Malaysian 3PL service providers. Journal of Islamic Marketing, 13 (1). 81 – 99. ISSN 1759-0833, DOI https://doi.org/10.1108/JIMA-05-2018-0088.

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Purpose: This study aims to empirically examine a model of the halal logistic services, its impact on manufacturers’ trust and satisfaction. Design/methodology/approach: This study was conducted through survey questionnaires after an extensive review of the literature. A total of 564 samples of the questionnaire were distributed to logistics management representatives of halal manufacturing companies in Malaysia. This survey was carried out to measure the respondents’ perception of halal manufacturers’ satisfaction with third-party logistic (3PL) service providers in Malaysia. The instruments/survey incorporate halal assurance services, halal service diversity and halal service procedure as the antecedents of halal manufacturers’ trust and satisfaction. Findings: The findings indicate that halal assurance services and halal service procedure are positively associated with manufacturers’ trust and satisfaction, while halal service diversity is not associated with it. The study also shows that manufacturers’ attitude play a mediator role between the halal logistic service and manufacturers’ satisfaction. Originality/value: The study provides useful information in understanding the importance of halal logistic services and more particularly aims at facilitating 3PL service providers to offer halal logistic services quality that suits the manufacturers’ needs. © 2019, Emerald Publishing Limited.

Item Type: Article
Funders: None
Uncontrolled Keywords: Halal logistics; Halal product; 3PL service; Halal manufacturer
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce > Business
Divisions: Faculty of Business and Accountancy
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 11 Oct 2023 02:01
Last Modified: 11 Oct 2023 02:01
URI: http://eprints.um.edu.my/id/eprint/43157

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