User perception on urban light rail transit

Phoong, Seuk Yen and Phoong, Seuk Wai and Moghavvemi, Sedigheh and Phoong, Kok Hau (2019) User perception on urban light rail transit. Civil Engineering and Architecture, 7 (6). pp. 43-49. ISSN 2332-1091,

Full text not available from this repository.
Official URL:


Public transport is a shared passenger transport service available for public use. Increased population is accompanied by the increased demand for private vehicles. The exponential growth in the number of private vehicles will result in negative impacts such as air pollution, excessive noise, and traffic congestion. Additionally, customers’ perceptions on different aspects include safety, operation or time, comfortableness and cleanness of public transportation that are also essential in affecting their mode of choice when travelling. The public transport that is discussed in this paper is light rail transit. This paper intends to investigate the main purpose of using light rail transit and elucidate the public perspective of the light rail transit via factor analysis and correlation analysis. A questionnaire with five-point Likert scale was designed, and data were randomly selected from 200 light rail transit users in Kuala Lumpur, Malaysia. The results revealed that the majority of the customers use light rail transit to school or university. Moreover, most of the users satisfy with the safety, operation, cost, comfortableness and cleanness of the light rail transit. This can be concluded that light rail transit provides mobility and choice for everyone in the context of efficiency, health and safety, affordability, accessibility, and environmental friendliness. © 2019 by authors, all rights reserved.

Item Type: Article
Funders: Research Management and Innovation Centre (RMIC), Sultan Idris Education University (UPSI): the University Research Grants (code: 2018-0082-106-01)
Uncontrolled Keywords: Affordability; Comfortable; Light Rail Transit; Public Transport; Safety
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Faculty of Business and Economics > Dept of Operations and Management Information Systems
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 12 Feb 2020 01:50
Last Modified: 12 Feb 2020 01:50

Actions (login required)

View Item View Item