An institution in search of excellence: lessons learnt

Fatimah, H. and Halimah, A. (2005) An institution in search of excellence: lessons learnt. International Education Journal, 6 (3). 291-296 . ISSN 1443-1475,


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This is a report of the strategies adopted by the University of Malaya (UM), Malaysia, to address the issues and complexities involved in its search for excellence in teaching and learning, research and service. The story is told how the university sought accreditation through the International Standards Organisation (ISO) and how by uniting their heartbeats to breathe as one provides a platform for some individuals to rise to the occasion thereby adding strength to the team's struggle. The paper concludes that obtaining ISO certification is only a means to an end and, although the initiative towards change may have come from the top management of the university, any attempt to bring about change, requires that the parties involved have to become the change agents themselves.

Item Type: Article
Additional Information: Faculty of Education, University of Malaya and Faculty of Economics and Administration, University of Malaya
Uncontrolled Keywords: Higher Education; Quality Culture; ISO Certification
Subjects: L Education > L Education (General)
Divisions: Faculty of Education
Depositing User: Mr. Faizal Hamzah
Date Deposited: 23 Sep 2011 08:31
Last Modified: 23 Sep 2011 08:31

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