Measuring Human, Physical and Structural Capital Efficiency Performance of Insurance Companies

Mohammad, Nourani and Chandran, V.G.R. and Kweh, Qian Long and Lu, Wen Min (2018) Measuring Human, Physical and Structural Capital Efficiency Performance of Insurance Companies. Social Indicators Research, 137 (1). pp. 281-315. ISSN 0303-8300, DOI

Full text not available from this repository.
Official URL:


Based on the strategy perspective of intellectual capital, this paper proposes an integrated framework that is practical to estimate the human, physical, and structural capitals (intellectual capital) efficiency performance, at firm level. This paper uses a dynamic network data envelopment analysis model to estimate the intellectual capital efficiency at three levels in the insurance industry over the period of 2005–2012. Within the insurance industry, deficiencies occurred in the human and structural capital stages as opposed to the physical capital stage. A further investigation indicates that total investment is the major concern for the deficiencies. Moreover, the cluster analysis highlights the strengths and weaknesses of the insurers based on their inherently similar efficiencies. Malaysian insurance industry need to translate and promote the existing knowledge-based economy agenda lauded by the government to improve the intellectual capital efficiency, particularly at the human capital level.

Item Type: Article
Funders: University of Malaya [PG185-2014B]
Uncontrolled Keywords: Data envelopment analysis; Human capital; Intellectual capital; Physical capital; Strategy perspective approach; Structural capital; The insurance industry
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Economics & Administration
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 30 Apr 2019 03:15
Last Modified: 30 Apr 2019 03:15

Actions (login required)

View Item View Item