The effects of convenience and speed in m-payment

Teo, A.C. and Tan, G.W.H. and Ooi, K.B. and Hew, T.S. and Yew, K.T. (2015) The effects of convenience and speed in m-payment. Industrial Management & Data Systems, 115 (2). pp. 311-331. ISSN 0263-5577, DOI

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Purpose - The purpose of this paper is to uncover the effects of perceived transaction convenience (PTC) and perceived transaction speed (PTS) on unified theory of acceptance and use of technology (UTAUT) in the context of m-payment. Design/methodology/approach - A predictive analysis approach was used to examine the PTC and PTS using a two-stage partial least square (PLS) and neural network (NN) analyses. Findings - The findings reveal that only effort expectancy (EE) and facilitating conditions (FC) were discovered to significantly influence BI. More importantly, PTC was found to have positive significant relationship with EE and performance expectancy (PE). Moreover, PTS also supported the positive relationship with BI and EE. Practical implications - The findings of the study provided further insights to mobile payment service providers, online banking industry players, and all decision makers and stakeholders involved. Originality/value - Despite of many attempts devoted to understand m-payment adoption, the effects of PTC and PTS on m-payment are not well understood.

Item Type: Article
Uncontrolled Keywords: Behavioral intention (BI); Mobile payment; Neutral network (NN); Partial least square-structural equation modeling (PLS-SEM); Unified theory of acceptance and use technology (UTAUT)
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HF Commerce > Business
Divisions: Faculty of Business and Economics
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 03 Oct 2018 06:27
Last Modified: 03 Oct 2018 06:27

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