Outsourcing success: critical managerial factors in the services sector

Nilakshi, W.K.G. and Musa, G. (2012) Outsourcing success: critical managerial factors in the services sector. Research Journal of Social Science and Management , 1 (9). pp. 193-212. ISSN 2251-1571,

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Competition in modern business is competition among business networks. In businesses, outsourcing has become a common practice. Managers‟ responsibility has broadened from managing business to managing business context including outsourcing. The overall aim of this paper is to develop a framework which considers all the important factors and their interactions in measuring outsourcing success. The framework is derived from the perspectives of resource dependency and social exchange theories. Degrees of outsourcing, vendor management capability and vendor‟s service performance, have been deduced as the most critical factors which influence outsourcing success. Compatibility between partners and partnership quality are proposed to respectively mediate and moderate the effect on outsourcing success.

Item Type: Article
Additional Information: Faculty of Business and Accountancy, University of Malaya
Uncontrolled Keywords: Compatibility; Outsourcing success; Partnership quality; Vendor management capability; Vendors' service performance.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Business and Economics > Dept of Business Policy and Strategy
Depositing User: Ms. Wati Yusuf
Date Deposited: 04 Nov 2014 06:34
Last Modified: 04 Nov 2014 06:34
URI: http://eprints.um.edu.my/id/eprint/10427

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