Tim, Yenni and Chiew, Thiam Kian and Lim, Hooi Min and Teo, Chin Hai and Ng, Chirk Jenn (2023) Design process knowledge for crisis-driven information systems solutions: Insights on building digital resilience from an action design research study. Information Systems Journal, 33 (6). pp. 1343-1369. ISSN 1350-1917, DOI https://doi.org/10.1111/isj.12457.
Full text not available from this repository.Abstract
As global disruptions escalate, digital resilience (DR)-the capacity to anticipate, absorb, and adapt to external shocks by leveraging Information Systems (IS)-has become crucial for individuals and organisations confronting and managing unprecedented crises. This research advances understanding on how to develop DR, drawing on insights from an Action Design Research (ADR) study conducted during the COVID-19 pandemic. Our research explores a particular facet of DR: the capacity to manage exogenous shocks through the design of new IS solutions. We introduce the ADAPT framework, comprising five key enablers-Agility, Designation, Alignment, Participation, and Trust-recommended to support design teams developing IS solutions during and for crises. Our ADR project, which resulted in the creation of a telemonitoring system used by over 115 frontline healthcare workers to monitor the symptoms of more than 1000 COVID-19 patients, demonstrates the instrumental role these five enablers play in supporting a crisis-propelled IS design process that is urgent, resource-limited, and multi-partite. By presenting new design process knowledge and practical recommendations that guide crisis-driven IS design, we aim to equip design teams with the understanding they need to effectively navigate similar challenges in the future. We also hope to inspire and support IS researchers to apply their expertise in the design, deployment, and use of IS solutions to contribute to crisis-driven design endeavours that tackle the pressing and urgent challenges of our time.
| Item Type: | Article |
|---|---|
| Funders: | Australian University Librarians, University of New South Wales |
| Uncontrolled Keywords: | Action design research; Crisis-driven IS design; Design Process knowledge; Digital resilience |
| Subjects: | Q Science > QA Mathematics > QA76 Computer software R Medicine |
| Divisions: | Faculty of Computer Science & Information Technology > Department of Software Engineering Faculty of Medicine > Primary Care Medicine Department |
| Depositing User: | Ms. Juhaida Abd Rahim |
| Date Deposited: | 30 Oct 2025 06:48 |
| Last Modified: | 30 Oct 2025 06:48 |
| URI: | http://eprints.um.edu.my/id/eprint/48694 |
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