Delli, Rami Maher and Gurdeep Singh, Jagdish Kaur and Lai, Pauline Siew Mei and Dumanig, Francisco Perlas (2022) Self-repair practices in pharmacist-patient interaction and their role in preventing misunderstanding and maintaining medication safety. Respectus Philologicus, 41. 53 -66. ISSN 1392-8295, DOI https://doi.org/10.15388/RESPECTUS.2022.41.46.107.
Full text not available from this repository.Abstract
Effective communication between pharmacists and patients can prevent medication errors as it enhances patients’ understanding of their medication and increases their adherence. As misunderstanding may occur in any type of interaction and lead to communication breakdown, repair practices that speakers adopt to enhance understanding in interaction are an especially important area of research in Conversation Analysis (CA). As such, this study aims to identify and explain the self-repair practices used by pharmacists to increase patient understanding in spoken interaction. The study was conducted at the University of Malaya Medical Centre from November to December 2014. Four pharmacists and 27 patients were recruited to participate in an intervention study. A detailed sequential analysis of interaction data revealed the pharmacists’ use of replacement, clarification, verbatim repeat, and repetition with an elaboration designed to increase the clarity and accuracy of the intended message and improve patient understanding. Self-repair practices may have an essential role in increasing medication safety in the healthcare setting. Copyright © 2022 Rami Maher Delli,
| Item Type: | Article |
|---|---|
| Funders: | UNSPECIFIED |
| Uncontrolled Keywords: | Conversation Analysis; Covid-19; Medication Errors; Misunderstanding; Pharmacist-patient interaction; Self-repair practices; Verbatim repeat |
| Subjects: | R Medicine |
| Divisions: | Faculty of Languages and Linguistics Faculty of Medicine > Primary Care Medicine Department |
| Depositing User: | Ms. Juhaida Abd Rahim |
| Date Deposited: | 03 Nov 2023 02:00 |
| Last Modified: | 03 Nov 2023 02:00 |
| URI: | http://eprints.um.edu.my/id/eprint/43400 |
Actions (login required)
 |
View Item |
