Usage and impact of the internet-of-things-based smart home technology: A quality-of-life perspective

Rock, Leong Yee and Tajudeen, Farzana Parveen and Yeong, Wai Chung (2024) Usage and impact of the internet-of-things-based smart home technology: A quality-of-life perspective. Universal Access in the Information Society, 23 (1, SI). pp. 345-364. ISSN 1615-5289, DOI https://doi.org/10.1007/s10209-022-00937-0.

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Abstract

The aim of this paper is to explore the usage and impact of the Internet-of-Things-based Smart Home Technology (IoT-SHT) in Malaysia. Face-to-face interviews were conducted with a total of eleven IoT-SHT users who had a minimum of 2-year usage experience. The semi-structured interview consisted of six questions which were compartmentalised into two sections. Common themes were identified through constant comparison of the inductive data in the coding process. The in-depth interview uncovered six uses of IoT-SHT. Mainly, it was used for real-time remote control, surveillance, sensing, home automation, entertainment, and family communication. It seems clear that the IoT-SHT helped people to save time, changed their lives, improved security, safety, environment condition, fun, convenience, and comfort within the home ground. It also facilitated better health tracking, family care, and energy conservation. Psychologically, the IoT-SHT also enhanced one's image, offered better companionship, and improved the sense of belongingness, and closeness within the family. This study fills the research gap by providing insights into how the IoT-SHT was used, thereby benefiting users in Malaysia. With the arrival of industrial revolution 4.0, a comprehensive knowledge on the usage of IoT is pertinent. The findings of this study may also serve as a foundation for future research in IoT-SHT adoption. Practically, this study accelerates IoT-SHT diffusion by providing insights to vendors in designing better IoT products and services, based on the popular usages and impactful benefits.

Item Type: Article
Funders: UNSPECIFIED
Uncontrolled Keywords: Internet of things; IoT; Individual quality of life model; IoT usages and impact; Quantitative interview study in Malaysia
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > T Technology (General)
Divisions: Faculty of Business and Economics > Department of Decision Science
Faculty of Business and Economics > Department of Management
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 13 Aug 2024 07:02
Last Modified: 13 Aug 2024 07:02
URI: http://eprints.um.edu.my/id/eprint/46088

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