Automated call receiving and forwarding mechanism for supporting integrated disaster management system

Khamis, N.A. and Chin Yang, L. and Nordin, A. (2014) Automated call receiving and forwarding mechanism for supporting integrated disaster management system. In: Proceedings of SCEI Seoul Conferences, 10-11 Apr 2014, Seoul, Korea.

[img]
Preview
 PDF
rp020_I050.pdf - Published Version
Download (1MB)

Abstract

Disasters have caused great loss of lives and economic loss besides disruption of services and infrastructure. In any case of a disaster, prolonged arrival of relevant agencies such as the rescue teams means delayed commencement of all restoration work that should be done after the incident. This prolonged arrival is one of the factors that delay in alerting the relevant agencies for them to commence in action. Currently in Malaysia, the call receiving and forwarding procedure is handled by MERS99 with human intervention, i.e telephone operators. This research proposed an algorithm which able to receive a call and identify the relevant agencies to be directed to the event based once the GPS location of the mobile user who made the report. Thus, human intervention in the current procedures is being minimized. The efficiency of the algorithm is evaluated by comparing the response time of the current procedures with the implementation of the algorithm in the proposed prototype. Based on the evaluation, it is shown that the proposed algorithm are able to shorten the length of time between and incident happens and relevant agencies being dispatched to the event.

Item Type: Conference or Workshop Item (Paper)
Funders: UNSPECIFIED
Uncontrolled Keywords: Disaster management, landslide, call routing algorithm, software, web based application.
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Computer Science & Information Technology
Depositing User: Mr. Mohd Samsul Ismail
Date Deposited: 30 Apr 2015 01:03
Last Modified: 30 Apr 2015 01:03
URI: http://eprints.um.edu.my/id/eprint/13422

Actions (login required)

View Item View Item
UM Research Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.