Teh, P.L. and Yong, C.C. and Arumugam, V. (2009) A paradigm for developing tqm-role stressors model and index. In: IEEE International Conference on Industrial Engineering and Engineering Management, 8-11 Dec 2009, Hong Kong.
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Abstract
TQM practices have been increasingly implemented in both manufacturing and service organizations, yet research has neglected the study of role stressors induce from the implementation of TQM practices. Drawing from the extant TQM and role stressors literature, this paper examines the relationship between TQM and role stressors by addressing three critical gaps: (1) conceptualizing the multidimensionality of TQM practices as a preventive approach to role stressors; (2) formulating TQM-Role Stressors index for the use of industrial benchmarking; and (3) constructing a model for assessing the nonlinear influences of TQM on role stressors. This study concludes with a discussion of potential practical applications of the TQM-Role Stressors index and model for longitudinal study aimed at deepening our understanding of the role of TQM practices in reducing undesirable role stressors experienced by employees.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Funders: | UNSPECIFIED |
| Uncontrolled Keywords: | Total Quality Management, role stressors, modeling |
| Subjects: | T Technology > TA Engineering (General). Civil engineering (General) |
| Depositing User: | Mr. Mohd Samsul Ismail |
| Date Deposited: | 17 Dec 2014 01:54 |
| Last Modified: | 17 Dec 2014 01:54 |
| URI: | http://eprints.um.edu.my/id/eprint/11033 |
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