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Mohd-Any, Amrul Asraf and Mutum, Dilip S. and Ghazali, Ezlika Mohd and Mohamed-Zulkifli, Lokmanulhakim (2019) To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers. Journal of Service Theory and Practice, 29 (5/6). pp. 661-690. ISSN 2055-6225, DOI https://doi.org/10.1108/JSTP-10-2018-0223.

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