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Lui, Tze Kiat and Zainuldin, Mohd Haniff and Wahidudin, Ahmad Nazri and Foo, Chuan Chew (2021) Corporate social responsibility disclosures (CSRDs) in the banking industry: A study of conventional banks and Islamic banks in Malaysia. International Journal of Bank Marketing, 39 (4). pp. 541-570. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-04-2020-0192.
Mahdzan, Nurul Shahnaz and Sabri, Mohamad Fazli and Abdul Rahim, Husniyah and Magli, Amirah Shazana and Chowdhury, Nazreen Tabassum (2023) Digital financial services usage and subjective financial well-being: Evidence from low-income households in Malaysia. International Journal of Bank Marketing, 41 (2). pp. 395-427. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-06-2022-0226.
Moghavvemi, Sedigheh and Lee, Su Teng and Lee, Siew Peng (2018) Perceived overall service quality and customer satisfaction: A comparative analysis between local and foreign banks in Malaysia. International Journal of Bank Marketing, 36 (5). pp. 908-930. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-06-2017-0114.
Noman, Abu Hanifa Md and Zhao, Cong and Asiaei, Kaveh (2022) Exploring the reasons for bank-switching behavior in retail banking. International Journal of Bank Marketing, 40 (2). pp. 242-262. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-01-2021-0042.
Zainudin, Rozaimah and Mahdzan, Nurul Shahnaz and Yeap, Ming Yee (2019) Determinants of credit card misuse among Gen Y consumers in urban Malaysia. International Journal of Bank Marketing, 37 (5). pp. 1350-1370. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-08-2018-0215.
Zainuldin, Mohd Haniff and Lui, Tze Kiat (2022) A bibliometric analysis of CSR in the banking industry: a decade study based on Scopus scientific mapping. International Journal of Bank Marketing, 40 (1). pp. 1-26. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-04-2020-0178.
Zhao, Cong and Noman, Abu Hanifa Md. and Hassan, Mohammad Kabir (2023) Bank's service failures and bank customers' switching behavior: Does bank reputation matter? International Journal of Bank Marketing, 41 (3). pp. 550-571. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-07-2022-0287.
Zolait, Ali Hussein Saleh and Mattila, Minna and Sulaiman, Ainin (2009) The effect of User's Informational‐Based Readiness on innovation acceptance. International Journal of Bank Marketing, 27 (1). pp. 76-100. ISSN 0265-2323, DOI https://doi.org/10.1108/02652320910928236.
