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Zhao, Cong and Noman, Abu Hanifa Md. and Hassan, Mohammad Kabir (2023) Bank's service failures and bank customers' switching behavior: Does bank reputation matter? International Journal of Bank Marketing, 41 (3). pp. 550-571. ISSN 0265-2323, DOI https://doi.org/10.1108/IJBM-07-2022-0287.