Knowledge Management in Tourism Industry: KMS for Tourist Information Counter in Malaysia

Hamid, Suraya and Ahmad, Hamidah (2008) Knowledge Management in Tourism Industry: KMS for Tourist Information Counter in Malaysia. Journal of Information & Knowledge Management, 07 (03). pp. 159-172. ISSN 0219-6492, DOI

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This paper is the concluding part of a series of two papers. The first paper deals with the requirement analysis of the study. The objective of this research paper is to discuss on the actual development of the Knowledge Management System (KMS) for Tourist Information Counter (TIC). Prior to that, a brief recap on the concept of KM, KM in tourism industry in Malaysia are covered as to provide some overview to enlighten readers with regards to this research work. Detail discussion of the system development methodology, system design, general design flow, and the TIC KMS architecture are discussed. In order to gauge the satisfaction level of the users, system testing to various levels of system users was conducted. The findings indicated that the TIC KMS is indeed helpful in realising the potential of knowledge management in an organisation and not only that, it would also be useful for the tourists, other tourism industry players such as hotel operators, transportation associations, travel agencies and also the general public to gather latest information and knowledge on tourism related events, and activities organised in the country. © 2008 World Scientific Publishing Co.

Item Type: Article
Uncontrolled Keywords: Knowledge management; knowledge management system; Ministry of Tourism; Tourism Malaysia; tourist information counter
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Computer Science & Information Technology
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 10 Dec 2020 03:41
Last Modified: 10 Dec 2020 03:41

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