Are non-Muslims willing to patronize Islamic financial services?

Wan Ahmad, Wan Marhaini and Hanifa, Mohamed Hisham and Hyo, Kang Choong (2019) Are non-Muslims willing to patronize Islamic financial services? Journal of Islamic Marketing, 10 (3). pp. 743-758. ISSN 1759-0833, DOI

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Purpose: The purpose of this paper is to investigate the awareness of non-Muslims coming from a non-Muslim-majority country regarding Islamic financial services, in particular, the takaful products. Design/methodology/approach: This paper uses structured questionnaires to acquire and understand South Korean citizens’ perceptions of Islamic financial services (primarily takaful) to reinforce the scant previous literature in this area of research. The questionnaires are developed and adapted based on a previous study by Htay and Salman (2013). The sample consisted of 121 Korean people who were living in Ampang, a popular suburb for South Koreans in Kuala Lumpur. Findings: The findings indicate that even South Korean citizens who have dwelled in Malaysia for a significant amount of time had little awareness of Islamic financial services. Upon personal explanation about the product, however, they showed a significant interest to get to know about takaful and a willingness to subscribe to it in the near future. Research limitations/implications: Respondents are limited to only South Koreans who are residing in Malaysia. Practical implications: Understanding the level of awareness about Islamic financial services among non-Muslims residing in Muslim-majority country. Social implications: There is ample scope to penetrate the non-Muslim market for Islamic financial products. Originality/value: There is a growing concern over the lack of research in the area of perceptions of Islamic financial services among non-Muslims from non-Muslim-majority countries. The lack of study in this area of research has often been overshadowed by research studies on perceptions of Islamic financial services among non-Muslim residents in Muslim-majority countries, which may have led to a dearth of proper strategies in the Islamic financial industry to penetrate non-Muslim-majority markets. © 2019, Emerald Publishing Limited.

Item Type: Article
Uncontrolled Keywords: Customer awareness; Customer perceptions; Islamic financial services; Non-Muslims; Takaful
Subjects: B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc
H Social Sciences > HG Finance
Divisions: Faculty of Business and Economics > Dept of Finance and Banking
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 03 Dec 2019 03:50
Last Modified: 03 Dec 2019 03:50

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