A framework to address communication issues during requirements engineering process for software development outsourcing

Iqbal, Javed and Ahmad, Rodina and Md Nasir, Mohd Hairul Nizam and Noor, Muhammad Asim (2018) A framework to address communication issues during requirements engineering process for software development outsourcing. Journal of Internet Technology, 19 (3). pp. 845-859. ISSN 1607-9264, DOI https://doi.org/10.3966/160792642018051903020.

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Official URL: https://doi.org/10.3966/160792642018051903020


With the advent of global software engineering, Software Development Outsourcing (SDO) has gained momentum. But the failure rate of outsourced software development projects is high. For such projects, Requirements Engineering (RE) involves intensive communication among geographically distributed stakeholders resulting in one of the major causes of the projects' failures. Addressing communication issues during RE is critical for the success of such projects. Therefore, the basic objective of this study is to recommend RE practices for addressing communication issues in such scenarios. Literature review has been performed, questionnaire survey has been completed by involving SDO industry practitioners and their semistructured interviews have been conducted for data gathering. We have: (i) Identified 32 communication issues of RE process for SDO from literature and industry, (ii) Provided 28 relevant RE practices to address such issues. A framework has been proposed that maps the communication issues to relevant RE practices in the form of RE practices' sets to address corresponding issues.

Item Type: Article
Funders: Bright Sparks Unit, University of Malaya, Malaysia and Ministry of Higher Education Malaysia (FRGS-FP068-2015A)
Uncontrolled Keywords: Communication issues; IT outsourcing; Practices; Requirements engineering; Software development outsourcing
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Q Science > QA Mathematics > QA76 Computer software
Divisions: Faculty of Computer Science & Information Technology > Department of Software Engineering
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 06 Aug 2019 02:36
Last Modified: 05 May 2021 04:25
URI: http://eprints.um.edu.my/id/eprint/21814

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