Halal logistics service quality: conceptual model and empirical evidence

Zailani, Suhaiza and Jafarzadeh, Shima and Iranmanesh, Mohammad and Nikbin, Davoud and Selim, Nur Izatul Irani (2018) Halal logistics service quality: conceptual model and empirical evidence. British Food Journal, 120 (11). pp. 2599-2614. ISSN 0007-070X, DOI https://doi.org/10.1108/BFJ-07-2017-0412.

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Official URL: https://doi.org/10.1108/BFJ-07-2017-0412


Purpose: The purpose of this paper is to devise and test a model of halal logistic service quality. Design/methodology/approach: To develop the halal logistics service quality model, the relevant literature was reviewed and a qualitative study was carried out on halal logistics service providers and their customers. A survey of 253 halal food and beverage firms in Malaysia was conducted, and based on the results, a model was developed and tested empirically. Findings: Based on the literature review, interviews, pretest and empirical study, a valid and reliable measurement instrument for halal logistics service quality was developed. Practical implications: The findings can help managers of halal logistics service providers to understand the criteria that halal food and beverage firms are considered to judge the quality of halal logistics services. Originality/value: This study makes a valuable contribution by proposing a halal logistics service quality model.

Item Type: Article
Funders: University of Malaya under the research grant RP029D-15SBS
Uncontrolled Keywords: Halal logistics; Conceptual modelling; Food firms; Logistics service quality
Subjects: B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc
H Social Sciences > HF Commerce
Divisions: Faculty of Business and Economics
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 28 Jan 2019 07:39
Last Modified: 28 Jan 2019 07:39
URI: http://eprints.um.edu.my/id/eprint/20207

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