Au-Yong, Cheong Peng and Wan-Shukery, Wan Siti Aisha (2023) Scopes of Work in Property Management Services: Perspective and Performance of Residential Property Managers. In: 6th International Conference on Architecture and Civil Engineering (ICACE), 18 August 2022, Kuala Lumpur, Malaysia.
Full text not available from this repository.Abstract
In hope to improve the property management service performance, the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP) Malaysia enforces the Register of Property Managers to regulate the practising property managers in Malaysia. However, various types of property management problems still exist, leading to the need of reviewing the existing standards practised by the property managers. Hence, this paper aims to examine the relevance of the scopes of work applied in the management of residential buildings. The identification of scopes of work in property management services was done via thorough literature review. Then, the questionnaire survey was conducted, and the data was analysed to compare the difference between importance and competency levels towards the scopes of work in residential property management services. The findings demonstrated that all the identified scopes of work were relevant to be applied in residential property management practice. However, the results revealed that the competencies of property managers in maintenance management and health, safety and emergency management required improvement. The research highlights the essential scopes of work to be focused on residential property management services. It serves as a guide to improve the competency of residential property managers.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Funders: | Fundamental Research Grant Scheme (FRGS) FRGS/1/2019/SSI11/UM/02/6, No. FP077-2019A, established by the Ministry of Education, Malaysia |
| Additional Information: | 6th International Conference on Architecture and Civil Engineering (ICACE), Kuala Lumpur, MALAYSIA, AUG 18, 2022 |
| Uncontrolled Keywords: | Property management; Perception; Performance; Scope of work; Residential building; Malaysia |
| Subjects: | T Technology > TH Building construction |
| Divisions: | Faculty of Built Environment |
| Depositing User: | Ms. Juhaida Abd Rahim |
| Date Deposited: | 18 Sep 2025 06:31 |
| Last Modified: | 18 Sep 2025 06:31 |
| URI: | http://eprints.um.edu.my/id/eprint/50472 |
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