Institutional Framework and Governance of the Water Sector and Implications on Service Delivery

Ariffin, Raja Noriza Raja and Sawon, Sanisah and Rahman, Nur Hairani Abd and Hanafi, Hanira and Zahari, Rustam Khairi (2024) Institutional Framework and Governance of the Water Sector and Implications on Service Delivery. Environment-Behaviour Proceedings Journal, 9 (22, SI). pp. 347-353. ISSN 2398-4287, DOI https://doi.org/10.21834/e-bpj.v9iSI22.5885.

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Official URL: https://doi.org/10.21834/e-bpj.v9iSI22.5885

Abstract

Water governance discourses state that ``water crisis is a crisis of governance''. Improving governance is critical in ensuring water security. This study examines water sector governance and institutional framework's impact on service delivery. It employs a qualitative approach with Klang Valley, Selangor as the case study. Policy actors from federal and state governments are interviewed for primary data. Secondary data includes documents and archival records. Findings show that water service delivery was hampered by unclear jurisdiction, conflicting priorities, financial constraints, and lack of political will. Overcoming these challenges can be the basis for improving water service delivery system.

Item Type: Article
Funders: Ministry of Higher Education of Malaysia under the Fundamental Research Grant Scheme (FRGS/1/2021/SS0/UM/02/7)
Additional Information: International Conference on Public Policy and Social Science (ICoPS), Univ Tech MARA, Bosnia, BOSNIA & HERCEG, SEP 13-15, 2023
Uncontrolled Keywords: water governance; institutional framework; service delivery; multi-level governments
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Academy of Islamic Studies > Dept of Syariah & Law
Institute of Advanced Studies
Faculty of Business and Economics > Department of Political Science, Public Administration & Developmental Studies
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 05 Feb 2025 08:31
Last Modified: 05 Feb 2025 08:31
URI: http://eprints.um.edu.my/id/eprint/47545

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