Nor, Siti Balqis Md. and Idris, Mohd Awang (2024) Effects of emotional demands on work outcomes: A diary study among Malaysian counsellors. European Review of Applied Psychology-Revue Européenne de Psychologie Appliquée, 74 (5). p. 100934. ISSN 1162-9088, DOI https://doi.org/10.1016/j.erap.2023.100934.
Full text not available from this repository.Abstract
Introduction. - This study examined the effects of emotional demands on psychological health among counsellors in Malaysia. Drawing from the job demands-resources (JD-R) model, the research tested the effects of counsellors' daily emotional demands on their turnover intention, mainly via emotional exhaustion and depressive symptoms. Objectives. - A within-individual design was used to examine the effects of counsellors' emotional demands on their turnover intention, especially via emotional exhaustion and depressive symptoms. Methods. - The study was conducted among counsellors (n = 47) over a period of four days in two consecutive weeks. The diary survey was collected for two days (Monday and Friday) each week for two consecutive weeks, measuring individuals' self-reports of emotional demands, week-level emotional exhaustion, depressive symptoms and turnover intention (n = 188 data points). To test all hypotheses, data were analysed using hierarchical linear modelling (HLM). Results. - Counsellors' daily emotional demands were found have a direct effect on their levels of emotional exhaustion and depressive symptoms. Emotional exhaustion, but not depressive symptoms, was found to mediate the association of daily emotional demands with turnover intention. Conclusion. - Overall, the study revealed that the daily level of emotional exhaustion, but not of depressive symptoms, was positively related to counsellors' turnover intention. Emotional exhaustion was found to mediate the relationship between counsellors' emotional demands and their turnover intention. Counsellors with a high level of emotional demands as well as emotional exhaustion tended to have a high level of turnover intention. (c) 2023 Elsevier Masson SAS. All rights reserved.
| Item Type: | Article |
|---|---|
| Funders: | UNSPECIFIED |
| Uncontrolled Keywords: | Emotional demands; Emotional exhaustion; Depression; Turnover intention |
| Subjects: | B Philosophy. Psychology. Religion > BF Psychology |
| Divisions: | Faculty of Arts and Social Sciences > Departmen of Anthropology & Sociology |
| Depositing User: | Ms. Juhaida Abd Rahim |
| Date Deposited: | 20 Feb 2025 05:08 |
| Last Modified: | 20 Feb 2025 05:08 |
| URI: | http://eprints.um.edu.my/id/eprint/47330 |
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