Lin, Qingjin and He, Lyuqi (2024) Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model. International Journal of Hospitality Management, 123. ISSN 0278-4319, DOI https://doi.org/10.1016/j.ijhm.2024.103947.
Full text not available from this repository.Abstract
The emergence of AI has significantly influenced employees within the hospitality sector, and this impact has been a highly debated topic. Utilizing the framework provided by the conservation of resources theory (COR theory), this research constructed a three-pathway approach to elucidate the role of AI awareness on voice behavior. Utilizing 319 hotel employees from four first-tier cities (Beijing, Shanghai, Guangzhou, and Shenzhen) in China as study participants, the results indicated that (1) AI awareness promoted employees' voice behavior; (2) learning orientation and supervisor-subordinate guanxi (SSG) acted as mediating variables between AI awareness and voice behavior; and (3) when the perceived organizational support (POS) level is high, the direct and indirect effects (via learning orientation) of AI awareness on voice behavior were stronger, nevertheless, in this case, the effect of AI awareness on voice behavior via SSG was poor. This paper offers valuable insights and guides future research.
| Item Type: | Article |
|---|---|
| Funders: | UNSPECIFIED |
| Uncontrolled Keywords: | AI awareness; Learning orientation; Supervisor-subordinate guanxi (SSG); Perceived organizational support (POS); Voice behavior |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Business and Economics |
| Depositing User: | Ms. Juhaida Abd Rahim |
| Date Deposited: | 03 Nov 2025 07:07 |
| Last Modified: | 03 Nov 2025 07:07 |
| URI: | http://eprints.um.edu.my/id/eprint/46380 |
Actions (login required)
 |
View Item |
