Structuring persistent chat conversations: experimental results of the chatsistance tool

Rahimifar, M. and Salim, S.S. (2012) Structuring persistent chat conversations: experimental results of the chatsistance tool. Knowledge and Information Systems. pp. 1-21. ISSN 0219-1377

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Official URL: http://link.springer.com/article/10.1007%2Fs10115-...

Abstract

Abstract This research targets persistency by introducing new features in Chatsistance, a persistent chat tool that employs speech act theory and an explicit referencing technique to structure the chat log, and by providing further options for retrieving information. Earlier theory is related to the linguistics and characteristics of user statements. The later technique shows the relation of artefacts in an interconnected context named explicit referencing. Although speech actswere previously used in the field of chat, it is the first time that this theory has been used for the purpose of enhancing persistency combined with an explicit referencing technique,which together provide awell-established structure that provides greater flexibility for the analysis of content. In this paper, we show how this structuring approach could be useful, by evaluating the results of previous experiments that have used Chatsistance.

Item Type: Article
Additional Information: Department of Software Engineering, Faculty of Computer Science & Information Technology Building, University of Malaya, 50603 Kuala Lumpur, MALAYSIA
Uncontrolled Keywords: Structuring · Persistent chat · Speech act theory · Explicit referencing · Chatsistance
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Computer Science & Information Technology
Depositing User: Miss Nur Jannatul Adnin Ahmad Shafawi
Date Deposited: 29 Jan 2013 02:09
Last Modified: 29 Jan 2013 02:09
URI: http://eprints.um.edu.my/id/eprint/4574

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