Rahman, Muhammad Khalilur and Rana, Md Sohel and Ismail, Mohd Nazari and Muhammad, Mohd Zulkifli and Hoque, Muhammad Nazmul and Jalil, Md. Abdul (2022) Does the perception of halal tourism destination matter for non-Muslim tourists’ WOM? The moderating role of religious faith. International Journal of Tourism Cities, 8 (2). 478 -496. ISSN 2056-5607, DOI https://doi.org/10.1108/IJTC-12-2019-0207.
Full text not available from this repository.Abstract
Purpose: Tourists often travel to different tourism destinations in advancing the knowledge of diverse cultures, environments, history and social aspects. The purpose of this study is to explore tourists’ perception of halal tourism and its impact on word-of-mouth towards halal tourism destinations. Design/methodology/approach: A quantitative research approach was applied in this study. Data were collected via 375 survey questionnaires and were analysed using partial least square method. Data were collected from Malaysia’s capital city and tourist spots in Kuala Lumpur, the administrative capital city in Putrajaya, and several cities in Selangor, the richest state in the country. Findings: The findings revealed that trip quality has a higher significant impact on satisfaction and trip value. The perception of a halal tourism destination is found to have a significant influence on satisfaction and trip value. Trip value is significantly related to satisfaction but not associated with word-of-mouth (WOM). Satisfaction of tourists has a significant impact on WOM towards travel destinations. Research limitations/implications: This study comes up with a novel understanding of the theory of tourism practices by estimating non-Muslim tourists’ perception and its significant influence of WOM towards tourism destinations. The results of this study are significant to industry practitioners, policymakers and marketers in promoting halal tourism. The results of this study provide useful insights for Malaysia’s tourism industry, particularly for the tourism marketing in Kuala Lumpur and Putrajaya cities as tourist destinations. Practical implications: This study comes up with a novel understanding of the theory of tourism practices by estimating non-Muslim tourists’ perception and the influence of WOM towards tourism destinations. The results of this study are significant to industry practitioners, policymakers and marketers in promoting halal tourism. Originality/value: This study examined the potential impact of non-Muslim tourists’ perception of halal tourism destinations and their WOM for halal tourism destinations. © 2021, Emerald Publishing Limited.
| Item Type: | Article |
|---|---|
| Funders: | None |
| Uncontrolled Keywords: | Halal tourism destination; Malaysia; Non-Muslim tourists; Religious faith; Word-of-mouth |
| Subjects: | H Social Sciences > HF Commerce > Business H Social Sciences > HF Commerce > Business > Business records management |
| Divisions: | Faculty of Business and Accountancy Faculty of Business and Economics > Department of Management |
| Depositing User: | Ms. Juhaida Abd Rahim |
| Date Deposited: | 02 Nov 2023 02:57 |
| Last Modified: | 02 Nov 2023 02:57 |
| URI: | http://eprints.um.edu.my/id/eprint/43542 |
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