Desmal, Abdulla Jaafar and Othman, Mohd Khalit and Hamid, Suraya and Zolait, Ali (2022) Exploring the information quality of mobile government services: A literature review. PeerJ Computer Science, 8. ISSN 2376-5992, DOI https://doi.org/10.7717/peerj-cs.1028.
Full text not available from this repository.Abstract
This article aims to investigate the constructs that can be used to evaluate the information quality (IQ) of mobile government services. The dimension of IQ is one of the fundamental constructs that assesses the extent of information based on its accuracy, usefulness, and timeliness. Based on the review of previous studies, there is a lack of studies related to mGovernment service quality. It is not practical to measure the service quality of mGovernment by using other measurement scales such as e-service, e-commerce, or e-government. Therefore, it is necessary to understand each dimension that guides constructing a comprehensive framework to measure service quality at mGovernment. The constructs of information quality were extracted from previous literature in mobile government, mobile application service, and e-government to understand the development stages, structure, and unique features-this guide to conduct the systematic literature review to clarify the constructs belonging to the evaluation of information quality. The present article identified six constructs-understandability, timeliness, accuracy, completeness, availability, and usefulness-to measure the information quality of mobile government service. There is limited literature on mGovernment information service quality. With the development of government services on mobile devices, it is necessary to measure information quality at mGovernment service channel to understand users' expectations. The mGovernment service provider benefits from measuring the service quality by improving the strategy and criteria of information at mGovernment portal. In addition, the end-users expect to perform the service with the best quality level of the information supplied and displayed on mGovernment platform.
| Item Type: | Article |
|---|---|
| Funders: | None |
| Uncontrolled Keywords: | Mobile government; E-service quality; Online information quality; Information quality |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | Faculty of Computer Science & Information Technology |
| Depositing User: | Ms. Juhaida Abd Rahim |
| Date Deposited: | 08 Nov 2023 04:56 |
| Last Modified: | 08 Nov 2023 04:56 |
| URI: | http://eprints.um.edu.my/id/eprint/41590 |
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