Reliability (internal consistency) of the job content questionnaire on job stress among office workers of a multinational company in Kuala Lumpur

Maizura, H.; Masilamani, R.; Aris, T. (2009) Reliability (internal consistency) of the job content questionnaire on job stress among office workers of a multinational company in Kuala Lumpur. Asia-Pacific Journal of Public Health, 21 (2). pp. 216-222. ISSN 1010-5395

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    Abstract

    This small, cross-sectional study assessed the reliability of 3 scales from the Job Content Questionnaire (JCQ)-decision latitude, psychological job demand, and social support-in a group of office workers in a multinational company in Kuala Lumpur. A universal sample of 30 white-collar workers from a department of the company self-administered the English version of the JCQ comprising 21 core items selected from the full recommended version of 49 items onsite. Reliability (internal consistency) was evaluated using Cronbach's alpha coefficients for each scale. Corrected item-total correlation was presented for each and every item. Cronbach's alpha coefficients were acceptable for decision latitude (. 76) and social support (. 79) but slightly lower for psychological job demand (. 64). Values for all item-total correlations for all 3 scales were greater than .3. In conclusion, this study suggests that the JCQ is a reliable scale for assessing job stress in this group of workers.

    Item Type: Article
    Creators:
    1. Maizura, H.
    2. Masilamani, R.(Department of Social and Preventive Medicine, Faculty of Medicine Building, University of Malaya, 50603 Kuala Lumpur, MALAYSIA)
    3. Aris, T.
    Journal or Publication Title: Asia-Pacific Journal of Public Health
    Additional Information: Maizura, Husna Masilamani, Retneswari Aris, Tahir
    Uncontrolled Keywords: Cronbachs α; internal consistency; Job Content Questionnaire; office workers; reliability
    Subjects: R Medicine
    Divisions: Faculty of Medicine
    Depositing User: Ms Haslinda Lahuddin
    Date Deposited: 10 Oct 2012 11:22
    Last Modified: 10 Oct 2012 11:22
    URI: http://eprints.um.edu.my/id/eprint/3768

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