Caregivers' perceptions towards oral healthcare services for elders living in Malaysian nursing homes: A qualitative study

Letchumanan, Devanthiran and Mohamad Norpi, Nuratiqah and Mohd Yusof, Zamros Yuzadi and Abdul Razak, Ishak and Abu Kasim, Noor Hayaty and Abdullah, Nurrul Ashikin and Ramalingam, Sheila Rani and Yacob, Habibah and Abduludin, Datu Mohd Amyril and Azmi, Lily Laura and Abas, Nurul Asniza and Lian, Yaw Siew and Shamdol, Zainab and Ishak, Fatimah Arusah and Ismail, Noor Aliyah and Abd Muttalib, Khairiyah (2020) Caregivers' perceptions towards oral healthcare services for elders living in Malaysian nursing homes: A qualitative study. Gerodontology, 37 (4). pp. 332-341. ISSN 0734-0664, DOI https://doi.org/10.1111/ger.12466.

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Abstract

Objective To assess the perceptions of caregivers towards oral healthcare services received by elders in Malaysian nursing homes and to identify challenges and suggestions for improvement. Background Caregivers play an important role in the oral health care of elders in nursing homes. Methods This study employed a qualitative approach using the nominal group technique (NGT) to obtain caregivers' feedback in nursing homes in Malaysia. Data were manually transcribed, summarised into keywords/key phrases, and ranked using weighted scores. Results In total, 36 caregivers (21 from government and 15 from private nursing homes) participated in the NGT sessions. Overall, caregivers were satisfied with the low treatment cost, the quality of treatment, and the availability of dental visits to nursing homes. Caregivers were dissatisfied with the frequency of dental visits, long waiting times at government dental clinics, and inadequate denture hygiene education for elders in nursing homes. The challenges faced by caregivers were elders' poor oral health knowledge and attitude and lack of elders' trust of caregivers to look after their oral health. Suggestions for improvement were to increase the frequency of dental visits to nursing homes, provide oral health education to elders and caregivers, and give treatment priority to elders at dental clinics. Conclusion Despite being satisfied with the basic oral healthcare services received by elders in Malaysian nursing homes, caregivers raised some issues that required further attention. Suggestions for improvement include policy changes in nursing home dental visits and treatment priority for elders at government dental clinics.

Item Type: Article
Funders: Ministry of Health, Malaysia, Universiti Malaya, UMRG RP001B-15HNE
Uncontrolled Keywords: Caregiver; Institutionalised elders; Malaysia; Nursing home; Oral healthcare service
Subjects: H Social Sciences > HM Sociology
H Social Sciences > HV Social pathology. Social and public welfare
R Medicine > RA Public aspects of medicine
Divisions: Faculty of Dentistry > Dept of Community Dentistry
Depositing User: Ms Zaharah Ramly
Date Deposited: 29 Nov 2023 08:19
Last Modified: 29 Nov 2023 08:19
URI: http://eprints.um.edu.my/id/eprint/36850

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