Koh, A.P.; Hazidah, N.A. Laporan kajian kepuasan pengguna Perpustakaan Universiti Malaya 2008. Kekal Abadi, 28 (1). pp. 19-24. ISSN 0127-2578
The Library User Survey 2008 was carried out from 16 October to 15 November 2008. A questionnaire was designed and distributed to users online via UM e-survey and manually within the library. Users were asked to evaluate the collection, facilities/services and staff of the library. More than 1400 questionnaires were collected and analysed using SPSS version 17.00.
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