Hassan, Mohammed Salah and Ariffin, Raja Noriza Raja and Mansor, Norma and Al Halbusi, Hussam (2021) An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field. Administrative Sciences, 11 (3). ISSN 2076-3387, DOI https://doi.org/10.3390/admsci11030065.
Full text not available from this repository.Abstract
This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningfulness may differ due to perceived supervisory support. Data from 241 bureaucrats (labor inspectors) in the Malaysian Ministry of Human Resources indicated that discretion significantly influences bureaucrats' willingness to implement and client meaningfulness. Critically, the moderating role of perceived supervisory support augmented only the positive impact of discretion on client meaningfulness; for example, this relationship is more significant among bureaucrats who perceive high supervisory support. This study sheds new light on the notable role of supervisory support in ensuring that discretion enhances client meaningfulness and willingness to implement.
| Item Type: | Article |
|---|---|
| Funders: | UNSPECIFIED |
| Subjects: | H Social Sciences > HF Commerce > Business |
| Divisions: | Faculty of Business and Economics > Department of Public Administration |
| Depositing User: | Ms Zaharah Ramly |
| Date Deposited: | 30 May 2022 02:27 |
| Last Modified: | 30 May 2022 02:27 |
| URI: | http://eprints.um.edu.my/id/eprint/34810 |
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