Relationship between building maintenance sourcing strategy selection factors and performance

Soh, Khai Ying and Chua, Shirley Jin Lin and Ali, Azlan Shah and Au-Yong, Cheong Peng and Alias, Anuar (2019) Relationship between building maintenance sourcing strategy selection factors and performance. Journal of Facilities Management, 17 (2). pp. 157-174. ISSN 1472-5967

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Purpose: The building maintenance management becomes more complicated nowadays, with several sourcing strategies springing up for building maintenance work provisions. Various studies demonstrate that the selection factors and performance measurements are both essential aspects in determining and evaluating the sourcing strategy for building maintenance management. Thus, the purpose of this paper is to examine the relationships between the selection factors and performance measurements of sourcing strategy. Design/methodology/approach: The paper targeted to evaluate and analyse the perceptions of the building maintenance practitioners regarding the degree of importance of selection factors and performance measurements. Through quantitative approach, the paper adopted stratified random sampling to distribute the questionnaires to the building maintenance practitioners operating in both private and government high-rise office buildings in Kuala Lumpur. Findings: The findings highlighted the quality factors as the most important selection group factors; meantime, the ability to fulfil client’s need and requirement as well as the ability to deliver the service with reasonable reliability and predictability are identically important performance measurements. There is a significant relationship between the selection factors and performance measurement of sourcing strategy. Originality/value: This paper provides an impetus research which uncovered the sourcing practices in the industry and guided the sourcing process in determining the appropriate sourcing strategy. © 2019, Emerald Publishing Limited.

Item Type: Article
Uncontrolled Keywords: Building maintenance; Factors; Performance; Procurement; Quality; Sourcing strategy
Subjects: T Technology > TH Building construction
Divisions: Faculty of the Built Environment
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 14 Jan 2020 02:04
Last Modified: 14 Jan 2020 02:04

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