Roles of leadership styles and relationship-based employee governance in open service innovation

Ahmed, Farooq and Naqshbandi, M. Muzamil and Kaur, Sharan and Ng, Boon Kwee (2018) Roles of leadership styles and relationship-based employee governance in open service innovation. Leadership & Organization Development Journal, 39 (3). pp. 353-374. ISSN 0143-7739

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Official URL: https://doi.org/10.1108/LODJ-08-2017-0225

Abstract

Purpose: The purpose of this paper is to investigate the relationship of leadership styles (paternalistic, authentic and democratic) with relationship-based employee governance and open service innovation. Design/methodology/approach: Data were collected using a structured questionnaire from 422 medical professionals working in the Malaysian healthcare sector. Findings: Results of several statistical analyses showed that the three leadership styles positively influence relationship-based employee governance and open service innovation. Results also confirmed the mediating role of relationship-based employee governance in the relationships between the three leadership styles and open service innovation. Research limitations/implications: This research used a cross-sectional study design; use of a longitudinal research design in future research can provide a better interpretation of the underlying causality. A policy insight can be drawn from this research to generate awareness about effective leadership styles and the role of relationship-based employee governance in the successful implementation of open service innovation in the Malaysian healthcare sector. Originality/value: This paper contributes to leadership, open innovation, and organizational governance literature by highlighting how leadership styles affect relationship-based employee governance and open innovation. It also offers policy insights to practitioners in the Malaysian healthcare sector on how to enhance open service innovation outcomes.

Item Type: Article
Uncontrolled Keywords: Authentic leadership style; Democratic leadership style; Malaysia; Open service innovation; Paternalistic leadership style; Relationship-based employee governance
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Science > Dept of Science and Technology Studies
Faculty of Business and Accountancy
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 30 Sep 2019 08:17
Last Modified: 30 Sep 2019 08:17
URI: http://eprints.um.edu.my/id/eprint/22627

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