Introducing MAKLUM: the general reference expert adviser developed for a university library.

Zainab, A.N.; Nor, E.M.Z. (1997) Introducing MAKLUM: the general reference expert adviser developed for a university library. Malaysian Journal of Library & Information Science, 1 (1). pp. 93-107. ISSN 1394-6234

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Abstract

Describes the development of a standalone expert system called MAKLUM which aims to provide answers to general reference enquiries relating to library facilities, services, regulations, loans, membership, location of items, public amenities, etc. The Adviser is developed for the main library of the University of Malaya using the expert system shell, CRYSTAL 4.50. The system can run from any personal computer with DOS. Fifteen undergraduates tested the system, out of whom 73% rated the Adviser as very good, excellent, and 84% liked most the system’s ease of use and its user interface. Information about library services, facilities, borrowings and reference privileges are the mostly sought after by the undergraduates.

Item Type: Article
Journal or Publication Title: Malaysian Journal of Library & Information Science
Additional Information: University of Malaya, Faculty of Computer Science & Information Technology
Uncontrolled Keywords: Expert Systems; Reference Services; Reference Enquiries; Academic Libraries
Subjects: Z Bibliography. Library Science. Information Resources
Divisions: Faculty of Computer Science & Information Technology
Depositing User: Mr. Faizal Hamzah
Date Deposited: 12 Sep 2011 09:13
Last Modified: 31 Oct 2014 19:43
URI: http://eprints.um.edu.my/id/eprint/2101

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