Effects of service supply chain practices on the profitability of tourism firms

Zailani, S. and Iranmanesh, M. and Yusof, N. and Ansari, R. (2015) Effects of service supply chain practices on the profitability of tourism firms. Anatolia, 26 (4). pp. 612-623. ISSN 1303-2917

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Official URL: http://dx.doi.org/10.1080/13032917.2015.1046084

Abstract

The tourism industry consists of various players and tourism demands that need to be addressed by a joint effort from all these players. The aim of this study is to investigate the effects of supply chain practices on the profitability of tourism firms. Data were gathered via a survey from tour operators. Results indicate that demand management, capacity and resource management, customer relationship management, supplier relationship management, order process management, service performance management, and information and technology management have an effect on the profitability of tourism firms. The findings of this study provide a useful tool for tourism firm managers to evaluate their current service supply chain (SSC) practices. Furthermore, the results confirm the IUE-SSC model in the tourism context.

Item Type: Article
Uncontrolled Keywords: Service supply chain; Financial performance; Firm; Malaysia
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HF Commerce > Business
Divisions: Faculty of Business and Accountancy
Depositing User: Ms. Juhaida Abd Rahim
Date Deposited: 20 Sep 2018 02:07
Last Modified: 20 Sep 2018 02:07
URI: http://eprints.um.edu.my/id/eprint/19305

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