ROI and library governance which is the key indicator: Satisfaction, value and loyalty?

Kaur, K. (2012) ROI and library governance which is the key indicator: Satisfaction, value and loyalty? In: 2nd PERPUN International Conference & Workshop, 27 - 28 Sept 2012, UNIMAS. (Submitted)

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Dr._Kiran_Kaur_(Which_is_the_key_indicator,_Satisfaction,_value_or_loyalty).pdf - Submitted Version

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Item Type: Conference or Workshop Item (Lecture)
Subjects: Z Bibliography. Library Science. Information Resources
Divisions: Faculty of Computer Science & Information Technology > Dept of Library & Information Science Unit
Depositing User: Mr. Mohd Samsul Ismail
Date Deposited: 23 Sep 2015 01:11
Last Modified: 23 Sep 2015 01:11
URI: http://eprints.um.edu.my/id/eprint/14101

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