ROI and library governance which is the key indicator: Satisfaction, value and loyalty?

Kaur, K. (2012) ROI and library governance which is the key indicator: Satisfaction, value and loyalty? In: 2nd PERPUN International Conference & Workshop, 27 - 28 Sept 2012, UNIMAS. (Submitted)

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Item Type:	Conference or Workshop Item (Lecture)
Funders:	UNSPECIFIED
Subjects:	Z Bibliography. Library Science. Information Resources
Divisions:	Faculty of Computer Science & Information Technology > Dept of Library & Information Science Unit
Depositing User:	Mr. Mohd Samsul Ismail
Date Deposited:	23 Sep 2015 01:11
Last Modified:	23 Sep 2015 01:11
URI:	http://eprints.um.edu.my/id/eprint/14101

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