Assessment of building maintenance management in Malaysia: Resolving using a solution diagram

Zawawi, Emma Marinie Ahmad and Kamaruzzaman, Syahrul Nizam and Ali, Azlan Shah and Sulaiman, Raha (2010) Assessment of building maintenance management in Malaysia: Resolving using a solution diagram. Journal of Retail & Leisure Property, 9 (4). pp. 349-356. ISSN 1479-1110

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Official URL: https://doi.org/10.1057/rlp.2010.16

Abstract

This article examines the process of building maintenance and management in Malaysia with the aim of identifying factors causing poor maintenance in various types of buildings, and delivering a new improved process. The study focuses on the management of building maintenance, including setting up organisations, policies and quality standards. It makes extensive use of questionnaires and surveys as a means of data collection. The surveys cover all aspects of maintenance management in Malaysia, including occupant satisfaction, number of staff members and the strategies used in maintenance delivery. The framework of the process was then developed based on the outcome of the surveys. The process covers all major aspects such as management, staffing, training and regulation that are useful in managing maintenance sections. © 2010 Macmillan Publishers Ltd.

Item Type: Article
Uncontrolled Keywords: building maintenance; maintenance management; Malaysia; solution diagram
Subjects: T Technology > TH Building construction
Divisions: Faculty of the Built Environment
Depositing User: Mr Faizal 2
Date Deposited: 13 Jan 2015 06:49
Last Modified: 13 Nov 2019 01:31
URI: http://eprints.um.edu.my/id/eprint/11920

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