HRM practices, organizational citizenship behaviours, and perceived service quality in golf courses

Husin, S. and Chelladurai, P. and Musa, G. (2012) HRM practices, organizational citizenship behaviours, and perceived service quality in golf courses. Journal of Sport Management, 26 (2). pp. 143-158. ISSN 0888-4773

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Abstract

Three hundred and twenty five employees of 68 golf courses in Malaysia participated in this study investigating the proposed model wherein selected HRM practices (Support at Work, Training, Reward System, Supervisory Assistance, and Performance Appraisal) were seen as influencing organizational citizenship behavior (OCB) which, in turn, was associated with Perceived Service Quality. The results showed that the measurement model and the structural model fit the data very well. Further, all of the paths specified in the model except the one linking Training to OCB were significant with OCB explaining more than 50% of the variance in Perceived Service Quality. Increased support at work, Reward System, Supervisory Assistance, and Performance Appraisal resulted in higher levels of Perceived Service Quality.

Item Type: Article
Additional Information: Faculty of Business and Accountancy, University of Malaya
Uncontrolled Keywords: Organizational Citizenship Behavior (OCB); HRM practices
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions: Faculty of Business and Accountancy > Dept of Business Policy and Strategy
Depositing User: Ms. Wati Yusuf
Date Deposited: 04 Nov 2014 06:37
Last Modified: 04 Nov 2014 06:37
URI: http://eprints.um.edu.my/id/eprint/10431

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